Privacy Policy - simpoliving.shop

Effective Date: November 2025

1. Who We Are

Welcome to Simpoliving (“we,” “our,” “us”).
Our website address is: https://simpoliving.shop.
This Privacy Policy explains how we collect, use, and protect your personal information when you browse or make a purchase from our site.

2. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to verify if you use it.
The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
After your comment is approved, your profile picture may be visible to the public in the context of your comment.

3. Media

If you upload images to the website, please avoid uploading images that contain embedded location data (EXIF GPS).
Visitors to the site can download and extract any location data from images.

4. Cookies

If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience.
These cookies will last for one year.

If you visit our login page, we set a temporary cookie to check if your browser accepts cookies.
This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set several cookies to save your login information and display preferences.
Login cookies last for two days, and display preference cookies last for one year.
If you select “Remember Me,” your login will persist for two weeks.
If you log out, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser, containing the post ID of the article. It expires after one day.

5. Embedded Content from Other Websites

Articles or pages on this site may include embedded content (e.g. videos, images, articles, etc.).
Embedded content from other websites behaves in the same way as if the visitor has visited the other website.

These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.

6. Information We Collect

When you browse or purchase through Simpoliving, we collect information necessary to operate our store and fulfill your order.

a. Device Information

Browser type and version
IP address and time zone
Cookies or session identifiers
Pages or products viewed
Referring and exit pages

b. Order Information

Name
Billing and shipping addresses
Payment details (processed securely via third-party processors such as PayPal or Stripe)
Email address and phone number

c. Customer Support Information

Details of communication with our team
Additional information you voluntarily provide

7. How We Use Your Personal Information

We use the collected data to:

Process and fulfill your orders, including confirmations, shipping updates, and invoices
Communicate with you regarding orders or inquiries
Detect and prevent fraud or misuse
Improve and personalize your shopping experience
Comply with legal or regulatory obligations

We do not sell your personal information to any third parties.

8. Who We Share Your Data With

We may share data only as necessary to provide our services:

Payment Processors: for secure transaction handling
Logistics Providers: to deliver your order
Customer Service Tools: to respond to your inquiries
Legal Requirements: to comply with laws, subpoenas, or court orders

If you request a password reset, your IP address will be included in the reset email.

9. How Long We Retain Your Data

If you leave a comment, the comment and metadata are retained indefinitely for automatic approval of future comments.
For registered users, we store the personal information provided in their profile.
Users can see, edit, or delete their information at any time (except their username).
Website administrators can also view and edit this information.

Order information will be retained for record-keeping and legal compliance, typically for up to five years.

10. Your Rights

If you have an account or have left comments, you may request:

An exported file of the personal data we hold about you
Deletion of any personal data we hold, except data required for legal or security purposes

If you are a resident of the European Economic Area (EEA), you have the right to:

Access, correct, or delete your personal data
Object to or restrict processing
Request data portability

Please contact us at surgaze@gmail.com to exercise these rights.

11. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.
Additionally, some data may be processed through services such as Cloudflare (security) and Shopify CDN (hosting and performance).

12. Security

We use industry-standard security practices to protect your information.
However, no online transmission is completely secure, and we cannot guarantee absolute protection.

13. Refund & Return Policy

We want you to be satisfied with your purchase.
If you are not happy with your product, you may request a return or refund under the following conditions:

Products must be unused, in original packaging, and returned within 7 days of receipt.
For defective or incorrect products, contact us within 48 hours of delivery with photos.
Return shipping costs are covered by the customer unless the product is defective.
Refunds are issued to the original payment method within 3–7 business days after inspection.

Please contact surgaze@gmail.com before sending any return.

14. Data Retention & Deletion

We keep customer and transaction data only for as long as needed to provide services and comply with tax and legal obligations.
You may request deletion of your account or personal data at any time by contacting us.

15. Updates to This Policy

We may update this Privacy and Refund Policy periodically to reflect new features, regulations, or security updates.
Changes will be posted on this page with a revised “Effective Date.”

16. Contact Us

Company Name: Shenzhen Chaoliu Shidai Media Co., Ltd.
Chinese Name: 深圳潮流时代传媒有限责任公司
Address: Room 314, Huatong Building, No. 8 Ganli 2nd Road, Gankeng Community, Jihua Street, Longgang District, Shenzhen, Guangdong, China
Email: surgaze@gmail.com
Phone: +86-186-2695-6399