Shipping Policy - simpoliving.shop

Effective Date: November 2025

Thank you for shopping with Simpoliving. This Shipping Policy explains how your order is processed, shipped, and delivered.

1. Processing Time

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

If processing delays occur due to high order volume or stock adjustments, we will notify you via email.

We offer the following shipping options:

Delivery times may vary depending on destination, customs clearance, or unforeseen logistics delays.

Shipping fees are calculated at checkout based on destination, shipping method, and order weight.

Some promotional items may qualify for free shipping.

Once your order ships, you will receive a confirmation email containing:

Please allow 24–48 hours for tracking updates to appear.

International orders may be subject to customs duties, taxes, or import fees. These charges are the customer’s responsibility and vary by country.

Simpoliving is not responsible for customs delays, additional fees, or inspection times.

Please ensure all shipping information is correct at checkout. We are not responsible for failed deliveries due to:

If a parcel is returned to us, reshipping fees will be charged to the customer.

Once a parcel is marked “Delivered” by the carrier, Simpoliving is not responsible for lost or stolen packages.

If your package is missing, please:

If your product arrives damaged, please contact us within 48 hours with clear photos or video evidence.

We will provide a replacement or refund depending on stock availability.

If you have any questions regarding shipping or delivery, please reach us at:

Email: surgaze@gmail.com
Phone: +86-186-2695-6399

Simpoliving — Walk lightly. Live simply.